Last Updated: January 1, 2025
1. Introduction
AusLotto ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
- Identity Information: Full name, date of birth, gender, government-issued ID numbers
- Contact Information: Email address, phone number, postal address
- Financial Information: Bank account details, payment card information, transaction history
- Account Information: Username, password, account preferences, gaming history
- Verification Information: Documents required for identity verification and age confirmation
- Communication Records: Customer service interactions, emails, chat logs
2.2 Technical Information
We automatically collect certain technical information when you use our services:
- IP address and location data
- Device information (type, operating system, browser)
- Website usage data and analytics
- Cookies and similar tracking technologies
- Log files and error reports
2.3 Sensitive Information
We may collect sensitive information where necessary for our services, including:
- Government identifiers for verification purposes
- Financial information for payment processing
- Health information if relevant to responsible gaming measures
3. How We Collect Information
We collect information through various methods:
- Direct Collection: When you register, make purchases, or contact us
- Automatic Collection: Through cookies, analytics, and tracking technologies
- Third Parties: From payment processors, identity verification services, and marketing partners
- Public Sources: From publicly available databases for verification purposes
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Service Provision
- Creating and managing your account
- Processing lottery ticket purchases and prize payments
- Verifying your identity and age (18+ requirement)
- Providing customer support and responding to inquiries
- Sending service-related communications
4.2 Legal and Regulatory Compliance
- Complying with Australian gaming and lottery regulations
- Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) requirements
- Conducting know-your-customer (KYC) verification
- Reporting to regulatory authorities as required
- Preventing fraud and ensuring platform security
4.3 Responsible Gaming
- Implementing responsible gaming measures and limits
- Monitoring for signs of problem gambling
- Providing self-exclusion and cooling-off services
- Maintaining transaction and activity records
4.4 Marketing and Communications
- Sending promotional materials (with your consent)
- Personalizing your experience on our platform
- Conducting market research and surveys
- Improving our services and developing new features
5. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
5.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Payment processors and financial institutions
- Identity verification and fraud prevention services
- Cloud hosting and data storage providers
- Customer support and communication platforms
- Marketing and analytics services
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Report to gaming and financial regulators
- Cooperate with law enforcement investigations
- Protect our rights, property, or safety
- Prevent fraud or other illegal activities
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
6. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmissions use 256-bit SSL encryption
- Access Controls: Strict employee access controls and authentication requirements
- Data Storage: Secure data centers with physical and digital security measures
- Regular Audits: Ongoing security assessments and penetration testing
- Incident Response: Procedures for detecting and responding to security breaches
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain records for responsible gaming purposes
Generally, we retain account information for 7 years after account closure, or as required by applicable laws and regulations.
8. Your Rights and Choices
Under Australian privacy law, you have the following rights:
8.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Update your account information at any time
8.2 Marketing Communications
- Opt out of marketing emails by clicking unsubscribe links
- Update your communication preferences in your account settings
- Contact us to remove your information from marketing lists
8.3 Account Closure
- Request closure of your account at any time
- Withdraw consent for certain data processing activities
- Request deletion of your information (subject to legal requirements)
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are strictly for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from someone under 18, we will delete it immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
14. Complaints and Disputes
If you have concerns about how we handle your personal information:
- Contact our Privacy Officer using the details below
- We will investigate and respond within 30 days
- If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)