Frequently Asked Questions

Lotto Kangaroo is Australia's premier lottery service with over 30 years of experience. We are licensed and regulated by Australian authorities to provide safe and fair lottery games to eligible players.

No, Lotto Kangaroo is NOT a casino and we stand against gambling. We are strictly a lottery service operating under Australian lottery regulations. For more information about our commitment to responsible play, please visit our Responsible Gaming page.

You must be 18 years or older to play AusLotto. We have strict age verification procedures in place to ensure compliance with Australian law.

Yes, Lotto Kangaroo is fully licensed and regulated by multiple Australian authorities, including:

• Australian Communications and Media Authority (ACMA)
• Office of Liquor and Gaming Regulation (OLGR)
• Victorian Commission for Gambling and Liquor Regulation (VCGLR)

Our operations are regularly audited to ensure compliance with all applicable laws and regulations.

Our draws use certified random number generation technology that is regularly tested and audited by independent third parties to ensure complete fairness and randomness. The draw process is overseen by independent auditors to maintain integrity.

To create an account, click the "Sign Up" button at the top of the page and follow the registration process. You'll need to provide some personal information and verify your identity to comply with Australian regulations.

Identity verification is required by Australian law to:

• Confirm you are 18 years or older
• Prevent fraud and money laundering
• Ensure the security of your account and winnings
• Comply with Know Your Customer (KYC) regulations

We use secure, encrypted methods to verify your identity and protect your personal information.

To reset your password, click on "Log In" and then select "Forgot Password." Follow the instructions sent to your registered email address to create a new password.

No, each player is only permitted to have one account. Creating multiple accounts is against our Terms of Service and may result in account suspension and forfeiture of winnings.

To close your account, please contact our customer support team. Before closing your account, please withdraw any remaining funds and check if you have any active tickets for upcoming draws.

Playing Lotto Kangaroo is simple:

1. Create an account and log in
2. Select the lottery game you want to play
3. Choose your numbers or use QuickPick for random selection
4. Select how many draws you want to enter
5. Complete your purchase
6. Wait for the draw and check your results

For more detailed instructions, visit our How to Play page.

Lotto Kangaroo offers several lottery games:

• Lotto Kangaroo Main Draw (weekly on Saturdays)
• MidWeek Lotto (Wednesdays)
• SuperDraw (monthly special draws)
• Instant Win games

Each game has different prize structures and odds of winning.

Our main draw is held every Saturday at 8:30 PM AEST. MidWeek Lotto draws are held on Wednesdays at 8:30 PM AEST. SuperDraw dates are announced in advance on our website and via email to registered players.

You can check your results in several ways:

• Log in to your account and view your tickets
• Check the Results section on our website
• Enable email notifications to receive results automatically
• Use our mobile app for instant notifications

AusLotto is primarily designed for Australian residents. Players from other countries may be able to participate depending on their local laws regarding online lotteries. Please check your local regulations before attempting to play from outside Australia.

The claiming process depends on the prize amount:

• Small prizes (up to $1,000): Automatically credited to your AusLotto account
• Medium prizes ($1,001 - $10,000): Transferred to your registered bank account after identity verification
• Large prizes (over $10,000): Our customer service team will contact you with detailed instructions

All prizes are subject to verification of your identity and ticket purchase.

You have 12 months from the draw date to claim your prize. After this period, unclaimed prizes are allocated to the Prize Reserve Fund or donated to community initiatives as required by our licensing conditions.

In Australia, lottery winnings are generally not considered taxable income. However, we recommend consulting with a financial advisor or tax professional regarding your specific situation, especially for large winnings.

The odds of winning vary depending on the game and prize tier. For our main draw:

• Jackpot (all 7 numbers): 1 in 45,379,620
• Division 2 (6 numbers + supplementary): 1 in 3,241,401
• Division 3 (6 numbers): 1 in 180,078
• Division 4 (5 numbers + supplementary): 1 in 29,602
• Division 5 (5 numbers): 1 in 3,430
• Division 6 (4 numbers): 1 in 154
• Any prize: 1 in 87

Remember that lottery games are games of chance with low odds of winning major prizes. Play for entertainment, not as a way to make money.

Yes, AusLotto respects winners' privacy. You can choose to remain anonymous when claiming your prize. We will never publish your identity without your explicit consent.

AusLotto is committed to promoting responsible gaming practices. We believe that playing the lottery should be an enjoyable form of entertainment, not a way to make money or solve financial problems.

Gambling should never be seen as a way to make money. We provide tools and resources to help our players maintain healthy playing habits. For more information, please visit our Responsible Gaming page.

We offer several tools to help you play responsibly:

• Deposit limits (daily, weekly, or monthly)
• Self-exclusion options (temporary or permanent)
• Session time reminders
• Reality checks and self-assessment tests
• Transaction history and activity statements
• Cooling-off periods

These tools can be accessed in your account settings or by contacting customer support.

To set deposit limits:

1. Log in to your account
2. Go to "My Account" > "Responsible Gaming"
3. Select "Deposit Limits"
4. Choose your preferred limit type (daily, weekly, or monthly)
5. Enter the maximum amount you want to deposit
6. Confirm your selection

Note: Decreases to deposit limits take effect immediately, while increases require a 24-hour cooling-off period.

To self-exclude:

1. Log in to your account
2. Go to "My Account" > "Responsible Gaming"
3. Select "Self-Exclusion"
4. Choose your exclusion period (1 week, 1 month, 6 months, 1 year, or permanent)
5. Confirm your selection

During your self-exclusion period, you will not be able to access your account or place any bets. Self-exclusion cannot be reversed until the selected period has expired.

If you're concerned about your playing habits, we encourage you to seek help from these resources:

• Responsible Gambling Australia: 1800 858 858
• Problem Gambling Institute: 1800 633 635
• BeGambleAware: 1800 998 998
• National Council on Problem Gambling: 1800 522 4700

You can also contact our customer support team for assistance with our responsible gaming tools.

We take the security of your personal information seriously. We use industry-standard security measures including:

• 256-bit SSL encryption for all data transmissions
• Secure data storage with multiple layers of protection
• Regular security audits and penetration testing
• Strict access controls for employee access to customer data
• Compliance with Australian Privacy Principles under the Privacy Act 1988

For more information, please see our Security page and Privacy Policy.

Yes, we use industry-leading payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. We never store your complete credit card details on our servers.

We use a combination of methods to verify your identity:

• Document verification (driver's license, passport, etc.)
• Electronic verification against trusted databases
• Two-factor authentication for account access
• Additional verification for large withdrawals

These measures are required by Australian regulations and help protect both you and AusLotto from fraud.

If you suspect unauthorized access to your account:

1. Change your password immediately
2. Contact our customer support team right away
3. Review your account activity and transaction history
4. Enable two-factor authentication if not already active

We take security incidents very seriously and will investigate promptly.

We only share your information with third parties when necessary to provide our services or when required by law. This may include:

• Payment processors to handle transactions
• Identity verification services
• Regulatory authorities as required by law
• Service providers who help us operate our platform

We never sell your personal information to third parties for marketing purposes. For complete details, please review our Privacy Policy.